What This Policy Covers
This Cookie Policy explains how Rockwin Casino (operating at rockwin-casino-nz.com) uses cookies and similar tracking technologies when you visit our website. It applies to all visitors accessing the site from New Zealand and sets out what types of cookies we use, why we use them, how long they stay on your device, and what choices you have.
By continuing to use the Rockwin Casino website after being presented with our cookie notice, you are indicating your acceptance of cookies in line with the terms described below. If you do not agree, you can adjust your preferences at any time using the methods described in this policy.
This policy should be read alongside our Privacy Policy and Terms and Conditions, which together explain how we collect, use, and protect your information.
What Cookies Are
Cookies are small text files placed on your computer, phone, or tablet when you visit a website. They are widely used across the internet to make websites work properly, to remember your preferences, and to provide site owners with basic analytics about how their platforms are being used.
Some cookies are set directly by the website you are visiting (first-party cookies). Others are placed by third-party services embedded in the site, such as analytics providers or payment processors (third-party cookies).
Cookies can be either:
- Session cookies – temporary files that are deleted automatically when you close your browser.
- Persistent cookies – files that remain on your device for a set period or until you delete them manually.
Similar technologies such as web beacons, pixel tags, and local storage may also be used in ways that function comparably to cookies. Where we refer to “cookies” in this policy, we include these technologies unless otherwise stated.
Why We Use Cookies
Rockwin Casino uses cookies for several distinct purposes. Some are essential to running the site at all; others help us improve your experience or measure how well different parts of the platform are performing.
Keeping the Site Functional
Certain cookies are strictly necessary for the website to operate. Without them, basic features such as logging into your account, navigating between pages, or completing a deposit would not work. These cookies do not collect personal information that could be used for marketing and cannot be disabled without breaking core site functionality.
Remembering Your Preferences
When you set a language preference, adjust display settings, or choose to remain logged in between sessions, we store that information via cookies so you do not have to repeat those choices every time you visit. These preference cookies are not essential in the technical sense, but they make the experience significantly more convenient.
Understanding How the Site Is Used
Analytics cookies help us understand which pages are visited most often, where visitors come from, how long sessions last, and where people encounter difficulties. This information is used in aggregate and is not linked to any individual. It helps us identify what is working well and what needs improvement.
Responsible Gambling Compliance
As a licensed operator, Rockwin Casino is required to support responsible gambling measures. Certain cookies assist with this by tracking session duration, flagging accounts that have set self-exclusion or deposit limits, and ensuring that players who have restricted their access are not shown promotional content. These cookies are a legal requirement and cannot be disabled.
Age Verification and Fraud Prevention
New Zealand law and our licensing conditions require us to verify that all players are 18 years of age or older. Cookies support this process by storing verification status during your session and flagging incomplete verification for follow-up. Security cookies also help us detect unusual activity, such as multiple simultaneous logins from different locations, which may indicate account compromise or fraud.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function. They include session identifiers, security tokens, and cookies that manage your login state. They are set automatically and cannot be turned off through our cookie preference tool. You can block them through your browser settings, but doing so will prevent you from using the site.
- Session authentication cookies
- CSRF protection tokens
- Load balancing cookies
- Age verification status cookies
- Responsible gambling restriction flags
Functional Cookies
These cookies store choices you have made on the site so that those choices persist across sessions.
- Language and regional preferences
- Currency display settings
- Game lobby layout preferences
- Cookie consent record (so we do not show you the consent banner repeatedly)
Analytics Cookies
We use analytics cookies to collect anonymised data about how the site is used. This includes page views, session duration, browser type, and general geographic region. No information collected through analytics cookies can be used to identify you personally.
- Google Analytics (anonymised IP tracking enabled)
- Internal performance monitoring tools
Payment and Transaction Cookies
When you make a deposit or initiate a withdrawal, our payment processors (which handle Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT transactions) may set cookies to manage your transaction session securely. These cookies are set by third parties and are governed by the privacy policies of those payment providers.
Third-Party Cookies
Some features of our site involve content or services provided by third parties, including game providers such as Evolution, Play’n Go, PG Soft, Pragmatic Play, Evoplay, BGaming, Ezugi, Spribe, SmartSoft, Turbo Games, OnlyPlay, 3 Oaks Gaming, Barbara Bang, VoltEnt, and Velipay. These providers may set their own cookies when you load their games. We do not control these cookies directly. We recommend reviewing the privacy policies of individual game providers if you want to understand their specific data practices.
Cookie Retention Periods
Different cookies remain on your device for different lengths of time, depending on their purpose.
- Session cookies – deleted automatically when you close your browser tab or window.
- Authentication and security cookies – typically expire after 24 hours or at the end of an active session.
- Preference cookies – generally retained for up to 12 months, or until you clear them manually.
- Analytics cookies – retained for up to 13 months, in line with standard analytics provider settings.
- Responsible gambling and age verification cookies – retained for the duration of your account registration period, as required for compliance purposes.
Your Choices and How to Manage Cookies
Cookie Preference Centre
When you first visit rockwin-casino-nz.com, you will be shown a cookie notice that allows you to accept all cookies or customise your preferences by category. You can return to this preference centre at any time via the cookie settings link in the footer of the site.
Please note that strictly necessary cookies and responsible gambling compliance cookies cannot be disabled through the preference centre, as they are required for the site to operate legally and safely.
Browser Settings
All major browsers allow you to control cookie storage through your settings menu. You can typically:
- View a list of all cookies currently stored on your device
- Delete all cookies or selected cookies
- Block all cookies from a specific site
- Block third-party cookies while allowing first-party cookies
- Set your browser to notify you before any cookie is stored
Instructions for managing cookies in popular browsers can usually be found under Settings, Privacy, or Security menus. You can also search for “manage cookies” alongside your browser name for step-by-step guidance from the browser’s own support pages.
Be aware that blocking certain types of cookies will affect your experience on rockwin-casino-nz.com. In particular, blocking session cookies will prevent you from logging in to your account.
Opting Out of Analytics
If you want to prevent Google Analytics from collecting data about your visits, you can install the Google Analytics Opt-out Browser Add-on, which is available directly from Google. This add-on works independently of the cookie settings on our site and applies across all websites that use Google Analytics.
Cookies and the Privacy Act 2020
New Zealand’s Privacy Act 2020 governs how personal information is collected, stored, and used. Where cookies collect or are linked to personal information about an identifiable individual, that information is handled in accordance with the Privacy Act’s Information Privacy Principles.
Specifically:
- We collect cookie-related personal information only where it is necessary for the purposes described in this policy.
- We do not use cookies to collect more personal information than is reasonably required.
- Cookie-derived personal information is not used for purposes other than those for which it was collected, without your consent.
- You have the right to request access to personal information we hold about you and to request correction of any information that is inaccurate.
For a full explanation of how we handle personal information, including your rights under the Privacy Act 2020, please refer to our Privacy Policy.
Cookies and Gambling Regulations
Rockwin Casino operates under licence number 0000064. Our use of cookies to enforce responsible gambling measures, support age verification, and maintain account security records is consistent with obligations under applicable gambling regulations. These cookies form part of our compliance infrastructure and are not optional for players who wish to use the platform.
If you have set deposit limits, session time reminders, self-exclusion periods, or any other responsible gambling controls on your account, cookies help ensure those controls are enforced consistently across your sessions and devices.
Children and Age Restrictions
Rockwin Casino is strictly for players aged 18 and over. We do not knowingly set cookies on the devices of minors. Age verification is a required step during account registration, and our cookies support this process by storing verification status for active sessions.
If you believe a minor has accessed our site and cookies have been stored on a shared or family device, you can remove these by clearing your browser’s cookie storage through the browser settings described above.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, new regulatory requirements, or updated business practices. When we make significant changes, we will display a notice on the website and, where appropriate, reset cookie consent prompts so that returning visitors are made aware of the updated terms.
Continued use of the Rockwin Casino website following any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Cookie Policy or about how your data is handled, please get in touch with us through any of the following:
- Email: support@rockwin-casino-nz.com
- Phone: +64 14 063 4017
- Address: Level 8, 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand
- Online: rockwin-casino-nz.com/contact-us
Our support team is available Monday to Saturday, 9AM to 6PM (NZST), and can direct your query to the appropriate team.