Operator and Corporate Details
The Rockwin online casino platform, accessible at rockwin-casino-nz.com, is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao. The company’s registration number is 144359, and its registered office is located at Scharlooweg 39, Willemstad, Curaçao. All contractual, regulatory, and legal obligations arising from the operation of this platform are the responsibility of Hollycorn N.V. in its capacity as the legal operator.
Licence and Regulatory Status
Hollycorn N.V. holds a valid online gambling licence issued by the Curaçao Gaming Control Board (GCB), operating under Licence No. OGL/2023/176/0095. In addition, the operator holds a sub-licence under the master licence 8048/JAZ2019-015, which was originally issued to Antillephone N.V., a recognised Curaçao-based master licencee.
The Curaçao Gaming Control Board is the statutory authority responsible for the licensing and supervision of online gambling operators registered within the jurisdiction of Curaçao. Its regulatory framework governs the lawful conduct of remote gambling services, sets minimum standards for player protection, financial integrity, and technical compliance, and maintains oversight of licenced operators on an ongoing basis.
This licence authorises Hollycorn N.V. to provide online gambling services, including but not limited to casino games, live dealer products, and virtual sports, across international markets where such activities are not explicitly prohibited by local law.
Territory of Services and Eligibility
The Rockwin platform extends its services to players located in New Zealand, subject to the terms and conditions of the applicable licence and the requirements of New Zealand law. Players are advised to satisfy themselves as to the legality of online gambling in their specific jurisdiction prior to registering or placing wagers.
The following eligibility requirements apply to all persons seeking to access and use the platform:
- The player must be a natural person, not a legal entity or corporate body.
- The player must be at least 18 years of age at the time of registration. Access to gambling services is strictly prohibited for minors. The operator employs age verification procedures at the point of registration and may require documentary proof of age at any stage of the customer relationship.
- The player must not be a resident of any jurisdiction in which accessing online casino services is prohibited by applicable law. It is the player’s sole responsibility to verify whether participation is lawful in their country or territory of residence.
- The player must not be a politically exposed person (PEP) or subject to international sanctions lists without first satisfying applicable enhanced due diligence requirements.
The operator reserves the right to decline registration, suspend an account, or terminate a player relationship in the event that eligibility conditions are not or can no longer be met.
Anti-Money Laundering and Know Your Customer Policy
General Framework
Hollycorn N.V. operates in accordance with internationally recognised standards for anti-money laundering (AML) and counter-terrorism financing (CTF). The operator’s AML/CTF programme is designed to prevent the platform from being used as a vehicle for illicit financial activity, in compliance with the requirements of the applicable Curaçao regulatory framework and aligned with the recommendations of the Financial Action Task Force (FATF).
Know Your Customer Procedures
All customers are subject to Know Your Customer (KYC) verification before any withdrawal of funds can be processed and, in certain circumstances, prior to or during active gameplay. The KYC process may require the submission of one or more of the following documents:
- Government-issued photographic identification, such as a valid passport or driver licence.
- Proof of residential address, such as a utility bill or bank statement issued within the preceding three months.
- Verification of payment method ownership, including a copy of a bank card or relevant account statement where applicable.
- Additional documentation as may be required in instances of enhanced due diligence, including source of funds or source of wealth declarations.
The operator reserves the right to suspend the processing of withdrawals pending satisfactory completion of KYC checks. Failure to provide requested documentation within a reasonable timeframe may result in account restrictions or closure in accordance with the platform’s Terms and Conditions.
Transaction Monitoring
The operator employs automated and manual systems to monitor customer transactions on an ongoing basis. Unusual or suspicious patterns of activity are flagged for review by the operator’s compliance team. Where there are reasonable grounds to suspect that a transaction may be connected to money laundering, terrorism financing, fraud, or other financial crime, the operator may file a report with the relevant competent authority and take such steps as are required under applicable law, including but not limited to account suspension or termination without prior notice to the customer.
Data Protection and Privacy
The operator is committed to the lawful, fair, and transparent processing of personal data belonging to customers and prospective customers of the platform. Personal data collected and processed in connection with the provision of services includes, without limitation, identification data, contact information, financial data, transactional records, and technical data relating to device and browser usage.
Personal data is processed for the following purposes:
- Account registration and identity verification.
- Processing of deposits, withdrawals, and associated financial transactions.
- Compliance with AML, KYC, and other applicable legal obligations.
- Provision of customer support services.
- Detection and prevention of fraud, cheating, and other prohibited conduct.
- Communication of material changes to terms and conditions or services.
All data transmitted between the customer’s device and the platform is protected using SSL (Secure Sockets Layer) encryption technology, consistent with current industry standards. The operator does not sell or otherwise transfer personal data to third parties for marketing purposes without the explicit consent of the data subject, except where disclosure is required by law or competent regulatory authority.
Customers have the right to request access to their personal data, to request correction of inaccurate data, and to request erasure of data where there is no lawful basis for its continued retention, subject to the operator’s legal obligations to retain records for regulatory and compliance purposes. Requests relating to personal data should be directed to the operator’s data protection contact via the support channels described in the platform’s Privacy Policy.
Responsible Gambling
Commitment and Principles
Hollycorn N.V. recognises that gambling can present a risk of harm to a minority of customers and is committed to operating the platform in a manner that promotes responsible gambling. The operator does not accept gambling from persons who are unable to do so within their financial means, and maintains a range of tools and procedures to assist customers who may be experiencing difficulties related to gambling behaviour.
Player Protection Tools
The following responsible gambling tools are available to all registered customers:
- Deposit limits: Customers may set daily, weekly, or monthly deposit limits to restrict the amount they can fund their account within a defined period.
- Session time limits: Customers may set limits on the duration of individual gambling sessions.
- Loss limits: Customers may restrict the maximum amount they are prepared to lose within a specified timeframe.
- Reality checks: Periodic on-screen notifications may be enabled to remind customers of the time elapsed during a gambling session.
- Self-exclusion: Customers who wish to temporarily or permanently restrict their access to the platform may request self-exclusion by contacting the customer support team. Self-exclusion requests are processed promptly and access is suspended for the requested period or permanently, as applicable.
- Account cooling-off period: Customers may request a temporary suspension of their account where they wish to take a break from gambling without seeking full self-exclusion.
Support and Referral
Customers who believe they may be experiencing gambling-related harm are encouraged to seek assistance from independent support organisations. The following services are available to residents of New Zealand:
- Problem Gambling Foundation of New Zealand – helpline: 0800 664 262
- Gambling Helpline – available at gamblinghelpline.co.nz, telephone: 0800 654 655
The operator trains its customer-facing staff to identify indicators of problem gambling and to respond with appropriate support and referral in accordance with responsible gambling guidelines.
The operator does not direct marketing communications to customers who have set self-exclusion or opted out of promotional communications, and does not offer incentives that may encourage irresponsible gambling behaviour.
Dispute Resolution
Internal Complaints Procedure
In the event that a customer has a complaint regarding any aspect of the operator’s services, including but not limited to account management, bonus terms, payments, or game outcomes, the customer is encouraged to contact the operator’s customer support team in the first instance. Complaints may be submitted via live chat or email, as specified on the platform’s Contact Us page. The operator undertakes to acknowledge complaints promptly and to provide a substantive response within a reasonable timeframe.
Customers are advised to retain records of all relevant communications, transaction references, and supporting documentation when submitting a complaint, as this will assist the operator in conducting a thorough and timely investigation.
External Dispute Resolution
In the event that a complaint is not resolved to the customer’s satisfaction through the operator’s internal procedure, the customer may seek to escalate the matter to an independent alternative dispute resolution (ADR) body or to the relevant licensing authority.
As the operator holds a licence issued by the Curaçao Gaming Control Board, complaints that remain unresolved at the operator level may be referred to the GCB in accordance with its published complaints procedures. Details of the GCB’s contact information and submission process are available on the official website of the Curaçao Gaming Control Board.
Players in New Zealand may also have recourse to domestic consumer protection mechanisms in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, to the extent that such legislation applies to their circumstances. The operator does not seek to exclude or limit any rights that customers may have under applicable New Zealand consumer law.
Updates to This Page
The information contained on this page is subject to change in accordance with updates to the operator’s licence, corporate structure, or applicable regulatory requirements. Customers are encouraged to review this page periodically to ensure they are aware of the current legal and regulatory status of the platform. In the event of any material change, the operator will take reasonable steps to notify customers in advance through the platform’s standard communication channels.
For any enquiries relating to the information set out on this page, customers may contact the support team via the details provided on the Contact Us page of the platform.