1. About This Policy
This Privacy Policy applies to all players and visitors who use the Rockwin Casino website at https://rockwin-casino-nz.com/, including its mobile applications and any related services operated under the Rockwin brand. The policy sets out how we collect, use, store, and disclose personal information, and it reflects our obligations under the Privacy Act 2020 (New Zealand) and the Information Privacy Principles contained within it.
Rockwin Casino operates from Level 8, 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand, under casino licence number 0000064. By registering an account, accessing the platform, or otherwise interacting with our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please do not use our services.
This policy applies to New Zealand residents and is written in accordance with New Zealand law. Where international data transfers are involved, we take steps to ensure that equivalent protections apply.
2. What Personal Information We Collect
We collect personal information only when it is necessary for a specific, legitimate purpose connected to our services. The categories of information we may collect include:
2.1 Information You Provide Directly
- Full legal name, date of birth, and gender
- Residential address and postcode
- Email address and phone number
- Username and password (stored in encrypted form)
- Copies of identity documents such as a New Zealand driver licence or passport, and proof of address documents, where required for verification
- Payment details, including card numbers (partially masked), digital wallet identifiers, or cryptocurrency wallet addresses
- Information submitted through contact forms, support tickets, or live chat
- Self-exclusion preferences, deposit limits, and responsible gambling settings you choose to set
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session data, including login times, pages visited, and gameplay activity
- Transaction history, including deposits, withdrawals, bonuses claimed, and wagering records
- Cookies and similar tracking technologies (see our separate Cookie Policy for full details)
2.3 Information from Third Parties
- Identity and address verification results from third-party Know Your Customer (KYC) providers
- Fraud detection and anti-money laundering screening results
- Payment processor confirmations and transaction data
- Information from publicly available sources where required for compliance checks
3. Why We Collect Your Information
We collect and use personal information for the following purposes:
- Account registration and management: To create, maintain, and administer your player account, verify your identity, and ensure you meet the minimum age requirement of 18 years.
- Service delivery: To process deposits and withdrawals, credit bonuses, provide access to games, and deliver customer support.
- Legal and regulatory compliance: To meet our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), the Gambling Act 2003, and the Privacy Act 2020. This includes conducting customer due diligence, monitoring transactions, and filing suspicious activity reports where required by law.
- Responsible gambling: To identify potential signs of problem gambling, apply self-exclusion requests, enforce deposit and loss limits, and direct players to appropriate support resources such as Gambling Therapy and BeGambleAware.
- Security and fraud prevention: To detect, investigate, and prevent unauthorised access, fraud, money laundering, and other illegal activity.
- Communications: To send you transactional messages, account alerts, and, where you have opted in, promotional offers and updates about Rockwin Casino.
- Platform improvement: To analyse how players use our platform, identify technical issues, and develop new features.
We do not use your personal information for purposes that are incompatible with the reason it was originally collected, unless we have your express consent or are required to do so by law.
4. Legal Basis for Processing
Under New Zealand’s Privacy Act 2020, we process personal information only when we have a lawful reason to do so. Depending on the context, that reason may be:
- The necessity of processing to perform our contract with you (i.e., to provide the services you have registered for);
- Compliance with a legal obligation, including AML/CFT requirements, tax reporting, and gambling regulation;
- Our legitimate interests in operating a secure and compliant gaming platform, provided those interests are not overridden by your rights;
- Your consent, where we have asked for it and you have freely given it, particularly in relation to direct marketing communications.
5. Identity Verification and Age Checks
The Gambling Act 2003 prohibits gambling by persons under the age of 18. Rockwin Casino is committed to enforcing this requirement. Before processing any withdrawal or at any point during account review, we may ask you to submit documents confirming your identity and age. Acceptable documents include a current New Zealand passport, driver licence, or another form of government-issued photo identification.
We may use third-party electronic identity verification services to assist with this process. The information you provide for verification purposes is used solely for that purpose and is handled in accordance with the providers’ own privacy practices, which meet standards compatible with New Zealand law.
If you are unable or unwilling to complete verification, we reserve the right to restrict account activity or close your account in compliance with applicable regulations.
6. Anti-Money Laundering Obligations
As a reporting entity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, Rockwin Casino is required to collect, verify, and retain certain information about our customers. This includes conducting customer due diligence at account opening and on an ongoing basis, monitoring transactions for unusual or suspicious activity, and reporting certain transactions to the New Zealand Police Financial Intelligence Unit (FIU) where required.
These obligations may require us to collect more information than you might expect, including the source of your funds. We are not always permitted to inform you when a report has been made. This is a legal requirement and does not reflect any personal judgement about you as an individual.
Records collected for AML/CFT purposes are retained for a minimum of five years from the end of the business relationship, as required by law.
7. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service providers: We work with third-party companies that help us operate our platform, including payment processors (such as those handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum transactions), identity verification providers, game software suppliers such as Evolution, Play’n GO, PG Soft, Pragmatic Play, and others, IT and hosting providers, and customer support tools. These providers are permitted to use your information only as necessary to deliver services to us.
- Regulatory and law enforcement authorities: We will disclose information to the New Zealand Police, the Department of Internal Affairs, the Financial Intelligence Unit, the Office of the Privacy Commissioner, or other relevant bodies when required to do so by law or valid legal process.
- Fraud prevention agencies: We may share information with fraud detection services to identify and prevent dishonest activity.
- Business transfers: If Rockwin Casino undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.
Any third party receiving your personal information is required to handle it in accordance with applicable privacy laws and our data sharing agreements.
8. International Data Transfers
Some of our service providers are located outside New Zealand, including in the European Economic Area and other jurisdictions. When we transfer personal information outside New Zealand, we take steps to ensure that it receives a comparable level of protection to that required under the Privacy Act 2020. This may include relying on contractual protections, the recipient country’s privacy laws being found adequate, or the transfer being necessary to perform our contract with you.
9. How Long We Keep Your Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In practice, this means:
- Account information is held for the duration of your account and for at least seven years after closure, in line with tax and financial record-keeping requirements.
- AML/CFT records are retained for a minimum of five years from the end of the business relationship, as required by the AML/CFT Act.
- Transaction records are kept for at least five years.
- Communications and support records are kept for three years unless a longer period is required for an ongoing dispute or legal matter.
When personal information is no longer needed, we destroy or de-identify it in a secure manner.
10. Cookies and Tracking Technologies
Rockwin Casino uses cookies and similar technologies to improve your experience on the platform, remember your preferences, analyse traffic, and support our security systems. A full explanation of the cookies we use, their purpose, and how to manage them is available in our Cookie Policy, which is published on our website and forms part of our overall privacy framework.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
11. Responsible Gambling and Sensitive Information
Information related to your gambling activity, including any self-exclusion elections, problem gambling assessments, or voluntary limits you set, is treated with a higher degree of care. This information is used only for the purpose of protecting your wellbeing and complying with our responsible gambling obligations under the Gambling Act 2003.
We will not use this information to send you promotional materials, and it will not be shared with third parties except where required to support the operation of self-exclusion schemes or as required by law.
If you wish to self-exclude or access further support, please contact our team directly at support@rockwin-casino-nz.com or call us on +64 14 063 4017. You can also reach independent support through Gambling Therapy and BeGambleAware.
12. Your Privacy Rights
Under the Privacy Act 2020, you have the right to:
- Access your personal information: You may request a copy of the personal information we hold about you. We will respond within 20 working days of receiving a valid request.
- Correct your personal information: If you believe that information we hold is inaccurate, incomplete, or out of date, you have the right to ask us to correct it.
- Know the source of your information: You may ask us where we obtained your personal information from, in most cases.
- Know how your information is being used: You may ask us to explain the purposes for which we are using or have used your information.
- Object to certain uses: Where our processing is based on legitimate interests, you may object. We will consider your objection and respond accordingly.
- Withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of any processing that took place before withdrawal.
To exercise any of these rights, contact us using the details in Section 15 below. We may need to verify your identity before fulfilling a request. If your request is refused, we will tell you why and advise you of your right to complain to the Office of the Privacy Commissioner.
13. Direct Marketing
We may send you promotional communications about bonuses, new games, and special offers at Rockwin Casino. We will only do this where you have opted in to receive such communications.
You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us at support@rockwin-casino-nz.com. Opting out of marketing will not affect transactional or account-related messages, which we need to send to keep your account running properly.
14. Security of Your Information
We take the security of personal information seriously. Our platform uses industry-standard security measures including:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Secure, access-controlled storage of personal and financial data
- Hashed and salted storage of passwords
- Regular security assessments and monitoring for unauthorised access
- Staff training and internal access controls limiting who can view personal information
No method of electronic transmission or storage is completely secure. If we become aware of a data breach that is likely to cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.
15. How to Contact Us
If you have questions about this policy, wish to make a privacy request, or want to raise a concern about how we have handled your personal information, please get in touch:
- Email: support@rockwin-casino-nz.com
- Phone: +64 14 063 4017
- Post: Level 8, 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
We aim to respond to all privacy-related inquiries within 10 working days.
16. Complaints
If you are not satisfied with how we have handled your personal information or responded to your request, you have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand. The Commissioner can be reached at www.privacy.org.nz or on 0800 803 909. We encourage you to contact us first so we have the opportunity to address your concern directly.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered players by email or by placing a prominent notice on the website. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.