1. General Provisions
These Terms and Conditions govern the relationship between Rockwin Casino (“the Casino”, “we”, “us”) and any person (“you”, “the Player”, “the User”) who accesses, registers with, or uses the services available at rockwin-casino-nz.com.
By creating an account, making a deposit, or using any part of the Rockwin Casino platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not accept these Terms, you must not use this website or any of its services.
Rockwin Casino is operated from Level 8, 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand, and holds casino licence number 0000064. These Terms are governed by and construed in accordance with applicable New Zealand law, including but not limited to the Gambling Act 2003.
We reserve the right to amend these Terms at any time. Continued use of the Casino following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.
2. Eligibility and Account Registration
2.1 Age Requirements
Access to Rockwin Casino is strictly limited to persons who are 18 years of age or older. This is not simply a formality. The Gambling Act 2003 prohibits gambling by minors, and we take this obligation seriously. We will request proof of age at any point during your use of the platform, and any account found to belong to a person under 18 will be closed immediately, with any funds handled in accordance with applicable legal requirements.
2.2 Residency and Jurisdiction
You are solely responsible for ensuring that online gambling is legal in your jurisdiction before registering. Players accessing the platform from New Zealand do so in accordance with the legal framework applicable to offshore online gambling. It is your responsibility to understand the laws that apply to you personally.
2.3 Account Creation
Each person may hold only one account with Rockwin Casino. Duplicate accounts are not permitted and will result in suspension or permanent closure of all associated accounts, along with forfeiture of any bonus funds.
When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid email address. Providing false information constitutes a breach of these Terms.
2.4 Account Security
You are responsible for keeping your login credentials confidential. Rockwin Casino will not be liable for any loss resulting from unauthorised access to your account where that access was facilitated by your failure to protect your login details. If you suspect your account has been compromised, contact us immediately at support@rockwin-casino-nz.com or call +64 14 063 4017.
3. Identity Verification (KYC)
Rockwin Casino is required by law to verify the identity of its players. This process is commonly referred to as Know Your Customer (KYC) verification. We may request the following documents at registration, before processing a withdrawal, or at any other time we consider appropriate:
- A government-issued photo ID (passport, driver’s licence, or national identity card)
- Proof of your current residential address (a utility bill or bank statement dated within the last three months)
- Proof of your chosen payment method (a copy of the card used for deposits, or a screenshot of an e-wallet account)
- Proof of source of funds where required by our anti-money laundering procedures
Withdrawals will not be processed until verification is complete. Failure to provide requested documentation within a reasonable timeframe may result in account suspension. This requirement exists to protect you and to comply with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Rockwin Casino currently accepts the following payment methods:
- Visa and Mastercard
- Apple Pay and Google Pay
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
4.2 Deposits
All deposits must be made from a payment method held in your own name. Third-party deposits are not accepted. Deposits are typically processed immediately or within a short processing period depending on the method used.
4.3 Withdrawals
Withdrawal requests are processed subject to the completion of identity verification and any applicable wagering requirements attached to bonuses. We aim to process withdrawals promptly. Processing times may vary depending on the method you have selected. Cryptocurrency withdrawals are generally faster than card or bank transactions.
Withdrawals will only be sent to the same method used for the original deposit where technically possible. We do not send funds to third parties.
4.4 Currency
The platform operates in New Zealand Dollars (NZD). If you deposit using a cryptocurrency, the equivalent NZD value at the time of the transaction will be applied to your account.
5. Bonuses and Promotions
5.1 Welcome Bonus
New players are eligible for the Rockwin Casino welcome offer, which includes a 250% match on the first deposit up to NZ$4,000, plus 120 free spins. A separate promotional offer of 100% up to NZ$800 and 200 free spins along with 1 Risk-Free Bet may also be available as part of the Mega Start Deal. The specific terms applicable to each bonus, including wagering requirements, eligible games, minimum deposit amounts, and expiry periods, are set out in the relevant bonus terms at the time the offer is claimed.
5.2 General Bonus Rules
- Bonuses are intended for personal, recreational use only.
- Only one welcome bonus may be claimed per player, household, IP address, or device.
- Bonus funds and any winnings derived from them are subject to wagering requirements before they can be withdrawn.
- We reserve the right to withdraw or amend any promotion at any time, without prior notice.
- Attempting to exploit bonuses through coordinated play, the use of multiple accounts, or any other method that we consider abusive will result in the cancellation of the bonus and any associated winnings, and may lead to account closure.
- Bonuses cannot be transferred, exchanged for cash, or combined with other offers unless expressly stated.
5.3 Free Spins
Free spins are awarded on specified games and must be used within the time period stated in the relevant promotion. Winnings from free spins are subject to wagering requirements as set out in the applicable promotion terms.
6. Gameplay Rules and Fair Use
6.1 Game Providers
Rockwin Casino offers games from a range of certified providers including Evolution, Play’n Go, PG Soft, Pragmatic Play, Playtech Live, Spribe, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming. Each game operates according to its own rules and a certified random number generator (RNG) or live dealer setup. The Casino does not control the outcome of individual games.
6.2 Technical Issues
If a technical fault occurs during a game session, including disconnection from the server, the relevant game round may be voided and any bet returned. The Casino is not liable for losses resulting from technical failures outside our control, including failures attributable to your internet connection or device.
6.3 Suspected Unfair Play
Rockwin Casino reserves the right to suspend or close any account where there is reasonable suspicion of fraudulent activity, use of automated software (bots), collusion, or any other conduct that undermines the integrity of the platform. In such cases, we may withhold funds pending investigation and, where fraud is confirmed, may forfeit any funds held in the account and report the matter to relevant authorities.
7. Responsible Gambling
Rockwin Casino takes problem gambling seriously and maintains a firm commitment to player wellbeing. We support the responsible gambling principles promoted by organisations including GambleAware (gambleaware.org) and Gambling Therapy (gamblingtherapy.org).
7.1 Tools Available to Players
We provide a range of tools to help players manage their gambling activity:
- Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit.
- Session limits: Restrict the amount of time spent playing in a single session.
- Self-exclusion: Temporarily or permanently exclude yourself from the platform.
- Reality checks: Receive periodic reminders of time spent playing.
- Account cooling-off periods: Pause your account for a defined period without full exclusion.
To activate any of these tools, contact our support team at support@rockwin-casino-nz.com. Requests for self-exclusion will be acted upon promptly.
7.2 Player Obligations
Gambling is a form of entertainment and should be treated as such. We strongly encourage players to:
- Set a personal budget before playing and stick to it
- Never gamble with money needed for essential expenses
- Avoid chasing losses
- Take regular breaks
- Seek help if gambling is affecting your relationships, finances, or mental health
If you believe you or someone you know may have a problem with gambling, you can reach out to the Problem Gambling Foundation of New Zealand at 0800 664 262 or visit gamblingtherapy.org.
7.3 Protection of Minors
We strongly recommend that account holders with children use parental control software to prevent minors from accessing gambling websites. Products such as Net Nanny or similar tools can assist with this. Rockwin Casino will not be held responsible where inadequate safeguards at the household level allow a minor to access the platform.
8. Anti-Money Laundering and Financial Crime
Rockwin Casino operates in compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). We are required to monitor transactions for suspicious activity and to report suspicious transactions to the relevant New Zealand authorities, including the New Zealand Police Financial Intelligence Unit.
We may at any time:
- Request information about the source of funds used for deposits
- Place a hold on a withdrawal pending further investigation
- Freeze an account where suspicious activity is detected
- Report activity to New Zealand law enforcement or regulatory bodies without prior notice to the account holder
Players must not use the platform for money laundering or any other financial crime. Doing so constitutes a criminal offence under New Zealand law, and we will cooperate fully with any investigation or prosecution.
9. Privacy and Data Protection
The personal information you provide to Rockwin Casino is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions. We handle your data in compliance with the Privacy Act 2020 (New Zealand).
Your data will be used for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and where you have given consent, for the purposes of marketing. You have the right to request access to the personal data we hold about you, and to request corrections where that data is inaccurate.
For any privacy-related queries, contact us at support@rockwin-casino-nz.com.
10. Intellectual Property
All content on rockwin-casino-nz.com, including but not limited to the Rockwin Casino name and logo, website design, text, graphics, software, and the selection and arrangement of content, is the intellectual property of Rockwin Casino or its licensors. Nothing on this site grants you any licence or right to use any of this material without our express written permission.
You must not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.
11. Limitation of Liability
To the fullest extent permitted by New Zealand law, Rockwin Casino will not be liable for:
- Any indirect, incidental, or consequential loss arising from your use of the platform
- Loss of profits, data, or opportunity
- Losses arising from technical failures, interruptions to service, or circumstances beyond our reasonable control
- Any decisions you make based on information available on this website
Nothing in these Terms excludes or limits liability in ways that are not permitted under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where those Acts apply.
12. Complaints and Dispute Resolution
If you have a complaint about any aspect of the Rockwin Casino service, we encourage you to contact our support team in the first instance:
- Email: support@rockwin-casino-nz.com
- Phone: +64 14 063 4017
- Post: Level 8, 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
We will acknowledge your complaint promptly and aim to resolve it within 14 working days. If you are not satisfied with the outcome, you may escalate the matter through any appropriate external dispute resolution body or regulatory authority available to you under New Zealand law.
13. Account Closure and Termination
You may close your account at any time by contacting our support team. Any genuine funds (excluding bonus funds subject to incomplete wagering requirements) will be returned to you following identity verification and standard processing procedures.
Rockwin Casino reserves the right to suspend or permanently close your account without notice if:
- You breach any provision of these Terms and Conditions
- We have reason to believe your account is being used for fraudulent, criminal, or abusive purposes
- You provide false or misleading information at any point
- You engage in behaviour that is abusive or threatening toward staff
- We are required to do so by law or a regulatory authority
14. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the New Zealand courts.
Relevant legislation that applies to these Terms includes, without limitation:
- Gambling Act 2003
- Anti-Money Laundering and Countering Financing of Terrorism Act 2009
- Privacy Act 2020
- Fair Trading Act 1986
- Consumer Guarantees Act 1993
15. Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision at a later time.
These Terms, together with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any applicable bonus terms, constitute the entire agreement between you and Rockwin Casino in relation to your use of the platform.